Presence, availability, and in-the-moment collaboration and decision-making are essential to doing business in an increasingly “flat world.” Through unified communications and collaboration, information workers interact seamlessly across different communication devices and business applications, relying on technological convergence to IP-based systems. Working together, Mitel and Microsoft are enabling enterprises to evolve their communications platforms in a smooth, cost-effective manner — facilitating increased efficiency and productivity.
Mitel MiVoice for Lync
Mitel’s MiVoice for Lync integrates Mitel’s IP Communications Platform and rich voice applications with the Microsoft Lync client supporting presence and IM to provide the best of both worlds. With MiVoice for Lync, your employees gain access to a complete range of telephony features without having to leave their familiar Lync environment. And with mobility as a core component, it provides an in-office experience anywhere—on the road, at home or just down the corridor.
Our broad portfolio of solutions includes Mitel’s contact center platform built natively on Microsoft technology and tightly integrated with Microsoft Lync
MiContact Center for Microsoft Lync is a true end to-end contact center today that utilizes both Microsoft back-office and desktop solutions. Our call control is natively delivered through the unified communications and Voice over IP architecture of the Microsoft Lync Server 2010/2013 platform and user accounts are managed through synchronization with Active Directory. Voice-based customer interactions are delivered to agents through the Lync client. An advanced IVR and multimedia capabilities are also supported. Reports are powered by SQL Server and Microsoft Reporting Services and delivered through Excel. On top of this, all real-time and management tools are based on familiar Microsoft Office applications making the Mitel solution intuitive and easy to learn.
To learn more, please visit www.mitel.com/microsoft